SUPPORT

Connect with confidence.

Get setup help, report a problem, or flag community content. Fuji Recipe Studio is being prepared for iPhone; iPad is not part of the launch support commitment yet.

Connect a camera

  • Use a data-capable USB cable. Many charging cables cannot carry camera data.
  • Follow the connection mode shown in the app for reading or writing custom recipes.
  • For Studio rendering, keep the camera powered on and connected in USB RAW Conversion mode until the queue finishes.

If the camera is not detected

  • Unlock the iPhone and reconnect both ends of the cable.
  • Confirm that the camera is using the requested USB connection mode and is not already connected to another app.
  • Try a known data cable, remove any unpowered adapter, then relaunch the app.

Verified models

X-H2S, X-H2, X-T5, X-T50, X-T30 III, X100VI, and X-E5 are verified. Other cameras may be detected, but recipe writing and Studio rendering have not been verified for them.

More cameras will be officially supported soon. After connecting an unsupported camera, you can share its diagnostics with us through the app to help us add support for your model.

Offline use and your photographs

  • Your local Library, recipe editing, RAW inspection, and compatible camera workflows are designed to work locally. Community recipes and optional diagnostics need a connection.
  • Studio renders a new JPEG through your connected camera and leaves your original RAW untouched.
  • Local recipes, RAW files, and camera operations stay on your device unless you deliberately use a network feature such as community recipes or optional diagnostics.

Report an issue

  • For a technical problem, include the camera model and firmware, iPhone model, iOS version, the step that failed, and any error message. Do not attach private photographs unless requested.
  • When community recipes launch, use the in-app Report action to flag offensive, abusive, infringing, or otherwise inappropriate content. Reports are reviewed and actioned through the moderation process.
  • If you cannot use the in-app report control, email support@fujirecipestudio.com with the recipe link or creator name and a short explanation. Do not reproduce the reported material in your message.

Contact support

For questions or bug reports, open Support in the app to start a chat. You can also email support@fujirecipestudio.com. Include the camera model, firmware version, device model, OS version, and a short description of what happened. Do not attach private photographs unless requested.